1.
I entered Family Stores on my way home after
office, so naturally I was very tired and thirsty also. After finishing my
shopping, I approached the billing counter and requested for some water to
drink. Was appalled when the billing in-charge pointed his finger to the
counter with sealed water bottles and said to me, “madam, you can buy from the
bottles kept on that counter”.
2.
I waited for the tender coconut vendor to cut
open the coconut for me, when I noticed that he had a lit cigarette in his
right hand. So I asked him to wipe his hand clean and only then get to the task
of opening the coconut. He just nodded his head, but didn’t wipe his hand.
Instead, he cut open the coconut and handed
over both the shells to me, for me to take out the kernel by myself – only
because I had asked him wipe his hands clean before he did anything for me.
Just a few examples of
how customer service has gone downhill. Basic courtesy, respect and concern for another human being, are fast vanishing.
Businesses are under
the illusion that only promos and offers are enough to retain / get more
customers. Are they?
Published in LinkedIn on 8th November 2019
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