A few weeks back, I sat through the
inauguration of a club which claims to hone the communication skills of its
members through structured practical speaking exercises - “………….to speak
effectively……………” as the president said.
Most of the participants seemed to
know each other and I felt like a fish out of water, not knowing what I was in
for. Even as I was looking around for a familiar face to connect with, a young
guy in his early 20’s sat himself in the chair next to me.
He seemed very nervous, his mind
pre-occupied with something. He looked up the papers in his folder and took out
a form. Suddenly, he turned towards me and seeing a pen in my hand, without
even a formal greeting, asked me, “pen?” I gave him the pen and he used it to
fill up his form, after which he turned towards me and returned it to me
without a customary thanks or even a smile.
For a moment, I tried to analyse the
situation – here was a youngster keen to acquire good communication skills by
giving speeches on different matters to an audience, but who lacked the basic
skills to connect with a person right next to him.
As soon as a child starts speaking, he
is taught to wave goodbye, say thank you to the “uncle who gives sweets” or request
with a ‘please’ while asking for an ice cream at the roadside ice cream
parlour.
Most people,
however, leave these essential manners behind as silently and normally as the
tadpole its tail while growing into a frog.
I am often amused when people refer to
someone as having good communication skills only because he or she can speak in
public without any fear or inhibitions, even if the same person is not a good
communicator in the real sense.
Theoretically, communication is merely
the transfer of opinions, ideas, suggestions, feelings, information of any
sort, but its success has to be gauged on the impact made. A warm smile can
build an instant rapport whereas even an impeccable delivery of carefully assembled
jargons and concepts can fail miserably, if the speaker fails to connect with
the listeners.
For all the variety of communication equipment
and modes available these days, the art of communication itself seems to have
deteriorated. Heartfelt communication
can bond even strangers but on the other extreme, uncouth communication can
create rifts in relationships of any kind.
I believe effective communication
progresses from will to communicate, to the thrill to communicate, till it
matures to good communication skills.
o
Will to communicate –
Quite a lot of people are not
keen to communicate any more, the most obvious reason cited being lack of time.
I would suppose they are not willing to make time because they lack the
interest, rather the inclination to connect.
The point to remember here
is what goes around comes around. One who does not connect with others, is
likely to be kept away by others in the long run. It would not be wrong say
that such people are silently building their own cocoons of loneliness.
o
Thrill to communicate –
Only when we are thrilled
to communicate, can we progress to building
meaningful relationships. Mere will to communicate seems very formal if
not selfish and need-based, while the thrill to communicate infuses enthusiasm
into whatever we say. Which is why they say a smile can be heard over the phone.
An acquaintance of mine
subscribed to a new scheme which sends encouraging thoughts by SMS daily to all
her contacts. Once, when the messages stopped for some reason, I got worried
for her and sent an urgent message enquiring whether she was fine, whether
everything was alright with her, for which there was no response at all. Later,
when we met each other, I asked her whether she got my message, to which, she
said dryly that her messages would go automatically to all her contacts, but
she would not read any incoming messages and couldn’t care less. I was appalled
by her response, for she lacked the zeal to remain connected.
o
Skill to communicate –
Once we have the urge and
the excitement to connect with someone, it is worth acquiring skills to do so
effectively, though they come easily to the passionate. Fluency in language
with a strong vocabulary and good accent, comfortable tone and modulation are
some aids to excellent communication skills.
Considering how important
socialisiing is to building connections and living joyfully rather than mere
existing, investing in good communication skills becomes essential.
Man is a social animal, meaning man
(or woman) by nature thrives on communication. Yet, from merely conveying
something to connecting with someone, if all it takes is our wholehearted
sincere effort, we should go all out and connect.
(Published in Mangalorean in September 2011)